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warranty

Warranty

Warranty Period
For the battery, from the date of purchase, ten years is provided for the warranty service.
For the accessories such as chargers, cables, etc., from the date of purchase, one year is provided for the warranty service.
Warranty period may vary by country and is subject to local laws and regulations.
Warranty Statement
Distributors are responsible for the service to customers, Free parts and technical support are provided by BASENGREEN to our distributor
The product is within the specified warranty period;
The product is normally used, without man-made quality problems;
No unauthorized disassembly, maintenance, etc;

Warranty Statement

1. Products exceed the warranty period without purchasing a warranty extension;

2. Damage caused by human abuse, including but not limited to cover deformation, collision caused by impact, drop, and puncture;

3. Dismantle the battery without BASENGREEN’s authorization;

4. Failure to work or being torn down in a harsh environment with high temperature, humidity, dust, corrosives and explosives, etc;

5. Damage caused by short circuit;

6. Damage caused by an unqualified charger that is not compliant with the product manual;

7. Damage caused by force majeure, such as fire, earthquake, flood, hurricane, etc;

8. Damage caused by improper installation not compliant with the product manual;

9. Product without BASENGREEN trademark / serial number.

Claim Procedure

1. Please priorly contact your dealer to verify the suspected defective device.

2. Please follow your dealer’s guide to provide sufficient information when your device is suspected faulty with the warranty card, product purchase invoice, and other related documents if required.

3. Once the fault of your device is confirmed, your dealer is required to send the warranty claim to BASENGREEN or an authorized service partner with all the necessary information provided.

4. Meanwhile, you can contact BASENGREEN for help via: